Till help
Use the Functions and status areas on the assigned register. Record the time and any correlation reference before restarting.
SWIPE help
Start in the workspace where the problem happened.
Authenticated pages contain context-specific help. For a service problem, include the store, Till, time and correlation reference shown on screen.
Tenant Admin help
Open Help from the current breadcrumb to see what the page changes, where its data comes from and which scope it affects.
Open Tenant AdminManager help
Use the portal's device controls for enrollment and notification status. Approval decisions remain tied to the enrolled manager.
Open ManagerContact support
Send enough context to reproduce the problem.
Include your tenant, company, store, Till name, user, exact time, action attempted, expected result, actual result and correlation reference. Do not send passwords, manager PINs, access tokens or full payment-card details.