How to request a record
Complete the Information Regulator’s prescribed Form 2 and send it to privacy@swipe.co.za. The current form is available from the Regulator’s official PAIA forms page.
What to include
- your full name and contact details;
- proof of identity and, if you act for someone else, proof that you are authorised to do so;
- a clear description of the record or relevant part, including a reference number where known;
- the right you seek to exercise or protect and why the requested record is required for that purpose;
- your preferred form and manner of access, together with any accessibility needs.
Please do not send passwords, PINs, API tokens or full payment-card details with a request.
What happens next
We will acknowledge the request, verify identity or authority where necessary, locate the record and notify you of the outcome. PAIA ordinarily requires a decision within 30 days and permits an extension in specified circumstances. We will explain any material delay, refusal ground or unavailable record.
Fees
Prescribed request or access fees may apply. A deposit may also be requested where locating and preparing the record is expected to take substantial time. If a fee applies, we will issue the prescribed notice before access is provided.
If you are not satisfied
If a request is refused or no response is received within the applicable period, you may use the Information Regulator’s prescribed Form 5 complaint process after giving SWIPE.co.za an opportunity to respond. Keep a copy of the request, our response and related correspondence.
Official guidance
The Information Regulator publishes the current PAIA guide, forms, manual templates and complaint information on its official PAIA page.